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For Products
- If you’d like to return any product purchased on Dr Alka Skincare and Healthcare Online Store, the return period is 7 days from the date of delivery. We will only accept unopened and unused products for return.
- No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact info@dralkaskinandhealthcare.com with a Subject line of “Online Store Product Return”.
- All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
- All products must be returned in their original packaging with original receipt and an explanation of the reason for the return.
- Refunds will be denied for any product returned not conforming to the above mentioned conditions.
- We will refund the purchase price minus courier charges if spent by us for returns that meet the above conditions.
- We will not pay for return shipping – customers are responsible for the cost of returning the product(s). We will not accept COD shipments.
- For returns that meet the above criteria, you can expect a refund within 30 days of the date that we receive the product(s) from you.
Services
- All services and packages purchased are non refundable. However if we receive a notice 7 days before the arrival date the amount paid can be adjusted for another booking within 90 months from the date of cancellation.